<h2 class="text-primary">Frequently Asked Questions</h2>
<h3>Certified Care Plans Provide Exceptional Protection</h3>
<p style="font-size: 16px; margin-bottom: 16px;">See <a href="/pages/product-terms" style="font-size: 16px;">Terms and Conditions</a> for full plan details</p>
<p>Listed below are answers to some of our most commonly asked questions regarding Whirlpool® Certified Care Plans.</p>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq1">Q. Can I purchase an extended service plan even though I am still under manufacturer’s warranty? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq1" style="height: 0px;">
<div class="faq-answer">
<p>Yes. If you purchase a plan while still covered by your manufacturer’s warranty, your Extended Service plan will begin after the expiration date of the manufacturer’s warranty.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq2">Q. Does the product need to be inspected before it can be eligible? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq2" style="height: 0px;">
<div class="faq-answer">
<p>Inspection of the product is not required. Your product must be in working condition prior to purchasing a Certified Care plan. If your product is out of warranty, please call us at 1-866-664-9328 to obtain alternate options.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq3">Q. Can I purchase an extended service plan if the product is used in a business? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq3" style="height: 0px;">
<div class="faq-answer">
<p>No, commercial appliances or appliances used in a commercial setting are not eligible.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq4">Q. How old can my product be to be eligible for an extended service plan? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq4" style="height: 0px;">
<div class="faq-answer">
<p>You may add an Extended Service Plan to your major appliance(s) anytime within the 365 days (or) 730 days of your product delivery date depending on the validity of the manufacturer's warranty. Extended Service Plans can be renewed up until the product is 10 years of age, subject to certain conditions.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq5">Q. Can I get an extended service plan for my non-Whirlpool branded appliances? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq5" style="height: 0px;">
<div class="faq-answer">
<p>Products from any of the Whirlpool family of brands can be listed on the same Extended Service Plan. The Whirlpool family of brands includes Jenn-Air®, KitchenAid® , Maytag®, Whirlpool® and Amana®.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq6">Q. What if I don’t know my model and serial number? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq6" style="height: 0px;">
<div class="faq-answer">
<p>You will be required to have this information prior to purchasing an extended service plan. You would also require this information to obtain service on your product. The model and serial number can be located on the appliance. Please call our Customer Service Centre at 1-866-664-9328 for assistance in finding this information on your product.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq7">Q. Do I have to pay all at once? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq7" style="height: 0px;">
<div class="faq-answer">
<p>You may pay all at once or you have the option to pay in 12 consecutive equal monthly installments.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq8">Q. What are the available modes of payment to purchase my plan? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq8" style="height: 0px;">
<div class="faq-answer">
<p>Payment may be made by Visa or MasterCard.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq9">Q. How are installment payments made? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq9" style="height: 0px;">
<div class="faq-answer">
<p>Your credit card will be charged monthly on the same date as your purchase date for a total of 12 consecutive installments. An administration fee is applied to installment plans.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq10">Q. What are the different terms (duration) available for Extended Service Plans? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq10" style="height: 0px;">
<div class="faq-answer">
<p>Depending on the age of your product, we may offer a 1, 2, or 4-year extended service plan. The plan would auto-renew on a yearly basis. You will receive a revised schedule along with the terms and conditions document 30 days prior to your renewal date.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq11">Q. Can I save money by purchasing an extended service plan on multiple appliances? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq11" style="height: 0px;">
<div class="faq-answer">
<p>If you purchase an extended service plan on multiple appliances in the same purchase, you may qualify for a discount depending on the number of appliances.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq12">Q. Who are the obligors under the plan? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq12" style="height: 0px;">
<div class="faq-answer">
<p>The obligor under the Certified Care Extended Service Plan is Whirlpool Canada LP.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq13">Q Can I save money by purchasing a multi-year plan (4 year plan v/s 1 year)? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq13" style="height: 0px;">
<div class="faq-answer">
<p>If you purchase an extended service plan for a longer term, you may qualify for a discount depending on the chosen period. You can visit our site <a href="https://www.certifiedcare.ca/">certifiedcare.ca</a> or call us at 1-866-664-9328 for a customized quote.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq14">Q. Once my Extended Service Plan is purchased, how long will it take to receive the actual contract? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq14" style="height: 0px;">
<div class="faq-answer">
<p>If you choose the online fulfillment option and your email is available on file, your contract will be sent to you via email within 24 hours after your purchase has been completed. If you choose the offline fulfillment option, your contract will be mailed to you within 15 business days after your date of purchase. If you have not received your contract within the outlined time frame, please notify us at 1-866-664-9328.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq15">Q. Can I renew my Extended Service Plan for another term? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq15" style="height: 0px;">
<div class="faq-answer">
<p>Extended Service Plans can be renewed up until the product is 10 years of age, subject to certain conditions. Your plan would be auto-renewed after the initial term on a yearly basis.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq16">Q. What is auto renewal? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq16" style="height: 0px;">
<div class="faq-answer">
<p>Auto-renewal means your contract would be automatically renewed at the end of your selected term with no further action required on your end. The card utilized for the payment of your initial contract will be charged accordingly.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq17">Q. Can I disable or stop auto-renewal for my Service Plan? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq17" style="height: 0px;">
<div class="faq-answer">
<p>You can disable auto-renewal by using the <a href="https://www.certifiedcare.ca/pages/contract">self-serve option</a> on our website. You can also call us at 1-866-664-9328 and our customer service team will be able to assist you with your request.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq18">Q. Will I be able to renew select products v/s all products in the original plan the following year? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq18" style="height: 0px;">
<div class="faq-answer">
<p>You will be able to renew all or select products from the original contract during the renewal cycle. You can use the self-serve option provided on our <a href="https://www.certifiedcare.ca/pages/contract">certified care website</a>. You can also call us at 1-800-807-6777 to make any changes to your contract.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq19">Q. Why do I see Whirlpool Canada on my Certified Care documents? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq19" style="height: 0px;">
<div class="faq-answer">
<p>Whirlpool Canada has an impressive portfolio of high consumer-appeal brands that includes Whirlpool®, Maytag®, KitchenAid®, Jenn-Air® , and Amana®.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq20">Q. When can I book a service call under my plan? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq20" style="height: 0px;">
<div class="faq-answer">
<p>You can book a service call anytime under your plan. If you purchased Your Plan during the applicable manufacturer’s warranty, your Extended Service plan begins on the day that the manufacturer’s complete parts and labour warranty expires.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq21">Q. How do I schedule service? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq21" style="height: 0px;">
<div class="faq-answer">
<p>Once your plan is in effect, you can also call us at our toll-free number 1-866-664-9328 and we can schedule it for you. We are available 8:00 am to 6:00 pm Monday-Friday. All times are based on Eastern Standard Time. Service will normally be available during regular business hours of the authorized service provider.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq22">Q. How do I know if I am in your service network? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq22" style="height: 0px;">
<div class="faq-answer">
<p>We have service providers across Canada. If you are in a very remote location, it may take additional time to get the repair completed.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq23">Q. Who will perform the service on my product? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq23" style="height: 0px;">
<div class="faq-answer">
<p>One of our Authorized Service Technicians in your area will perform the service on your product.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq24">Q. I’m moving, can I get service in a new location? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq24" style="height: 0px;">
<div class="faq-answer">
<p>We have service providers across Canada. If you are in a very remote location, it may take additional time to get the repair completed. Please contact your contract administrator via email correspondence at certifiedcare@whirlpool.com or please call us at 1-866-664-9328 to notify us of your change of address.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq25">Q. What happens if my product can’t be repaired? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq25" style="height: 0px;">
<div class="faq-answer">
<p>During the initial term of your Plan, if the same component fails three (3) times and that Whirlpool Product requires a fourth (4th) repair, as determined by Us, We will provide a replacement product or issue a purchase discount allowance as outlined in the <a href="https://www.certifiedcare.ca/pages/product-terms">terms and conditions.</a></p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq26">Q. What happens if I sell my product or purchase a new one before the service plan expires? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq26" style="height: 0px;">
<div class="faq-answer">
<p>If you sell your product, you can transfer the extended service plan to the new owner. Just contact us using this <a href="https://www.certifiedcare.ca/pages/contact">form</a> on our website to update your records. You will need the contract number, date of new ownership, new owner’s name, complete address, and telephone number. If you purchase a new product before your plan expires, you may receive a pro-rated refund for the remaining time left on your contract.</p>
</div>
</div>
</div>
<div class="faq-item"><a aria-expanded="false" class="faq-question collapsed" data-toggle="collapse" href="#faq27">Q. Can I cancel my plan? </a>
<div aria-expanded="false" class="panel-collapse collapse" id="faq27" style="height: 0px;">
<div class="faq-answer">
<p>You can cancel at anytime by using the <a href="https://www.certifiedcare.ca/pages/contact">contact form</a> on our website. You can also call us at 1-866-664-9328 or write to us at Certified Care, Whirlpool Canada LP, 200-6750 Century Avenue, Mississauga, ON L5N 0B7 to cancel your plan. You will receive a pro-rated refund based on the method specified in your contract.</p>
</div>
</div>
</div>
<p class="m-t-lg">If you have further questions, please Contact Us for a representative to assist you.</p>
